Frequently Asked Questions (FAQ's)

How do I order food?

You can place all your orders by either email (orders@avocacatering.com.au) or phoning us (Denise on 0414 400 039). If you are ordering take-home meals, you are able to order them via our online shop.

Whenever an order is placed, you will receive a booking confirmation email. If you do not receive a booking confirmation it means we have not yet processed your order.

How are your products priced?

The ready-made meals in our Online Shop are priced per item. However, for our Finger Food menus and Functions menus, the pricing is determined by the size of the job and can be priced either on “per dozen” basis or “per head” basis.

How can I pay for my food?

The ready-made meals in our Online Shop are paid when completing the online transaction. You can pay by either credit card or PayPal.

For the Finger Food and Functions menus, we require a 30% deposit once we have agreed the scope and value of the menu for the function; payment in full is required on the day of the function. For our corporate customers who have approved Account Application, we will send you an invoice and our payment terms are 7 days from the date of invoice (which will be dated the day of the delivery of the food).

Can I collect my order from you?

Avoca Catering operates from multiple commercial premises – we do not have a retail front. If you would prefer to collect your food, please contact us to make suitable arrangements.

Are the meals fresh or frozen?

All our meals are frozen unless you have made arrangements for a fresh meal. If you choose a fresh meal, you should consume eat within three days of receiving your order (or freeze for later consumption).

Do you cater for food allergies?

Yes, we can cater to all food preferences. Our menus are marked as Vegetarian (V), Vegan (Veg), or Gluten-Free (GF). In other food allergies/intolerances can be discussed with us.

All special dietary requests are labelled accordingly for easy identification.

How can I cancel my order?

If you need to cancel your take-home meals order, please send us an email to orders@avocacatering.com.au and we will cancel your order. Cancellations must be made by 3.00pm on the day prior to pick up. Cancellations after 3pm for the next day pickup will incur a charge of 50% of the value of the order.

For other catering events requiring our Finger Food or Functions menus, our cancellation policy will be discussed with you when finalising your quotation. Typically, we would require at least 3 business days’ notice if you need to cancel an event.